You can cancel your Ling subscription at any time. You will need to cancel your subscription based on how you originally started the subscription. Deleting the app and/or your account does not cancel your subscription.
For purchases made via 3rd party platforms (e.g. Apple, Google Play), the platform’s refund policy will apply, and you will need to contact them directly to unsubscribe or request a refund
If you subscribed to Ling on your phone/device settings:
If you signed up via the Ling website cancellation of subscriptions are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.
Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request and not Ling.
If you subscribed to Ling on an Android (Google) phone/device:
Refunds are handled by Google, not Ling. Follow these instructions from Google.
If you subscribed to Ling on an iOS (Apple) phone/device:
Refunds are handled by Apple, not Ling. Follow these instructions from Apple.
If you are subscribed via Ling web, we have a 30 day money back refund for yearly and lifetime subscriptions if you are not happy with the app.
Refunds are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.
We know that it can be very frustrating when one day, you suddenly realize that you can’t access your Ling Premium account. There’s probably a lot going through your head, like, “Was my subscription lost?”
But don’t worry! Your subscription details are attached to your registered account in Ling and Google / Apple.
If you can’t access your Ling Premium account even though you’ve logged in with the same account you purchased Ling with, contact [email protected] and give us the following information:
How to restore the purchase:
For Android and iOS: Download the Ling app and log into the same account you used on your old device.
How to manage subscriptions: for Android devices and for iOS devices.
Some users prefer to play games in silent mode. In that’s the case, follow these steps to enable/disable all sound effects:
3. Low device storage.
4. The app contains an issue.
If you’ve already checked the three reasons mentioned above but are still facing issues with the app, this could be due to bugs. In this case, please try to uninstall and then reinstall the app on your device. If the issue continues, contact our support team at [email protected]. We will investigate and fix your problem ASAP!
Yes, you absolutely can. With the Ling app, you can review vocabulary, dialogue, and our new flashcards section. You will also be able to take an exam on what you have learned. All you have to do is open the Review feature by doing the following:
Click on the “Review” icon, located at the bottom of your learning screen, between “Learn” and “Dialog.”
Once you have clicked on the review icon, you can test your skills by taking an exam or checking out our new feature, flashcards, which work similarly to Enki cards.
If you scroll down, you will be able to review what you have previously learned in the “My Vocabulary” and “Dialog” sections.
Step 1
Please note that the “My Vocabulary” section will be populated with vocabulary you have chosen in your lessons.
You can do this by clicking on the star in the top right-hand corner of your lessons. This will then ensure the word/sentence is saved to your “My Vocabulary” section for you to review at a later date.
This is how your “My Vocabulary” section will look when clicked on:
This is your “Saved” section of words/sentences you have saved:
Yes, you can learn languages with Ling on a computer!
Follow these simple steps to use our Ling Web App.
Go to www.ling-app.com and look at the top right-hand corner for the “Start Learning” button.
Once you click on the “Start Learning” button, you will then be sent to a new screen where you can either log into an existing account or create a new account. For now, we will concentrate on logging in with an existing account. 
Click on the “Log In” button.
You will now be directed to a new screen where you can log in using your preferred authentication method. This can be your email address if you have linked your Google account, Facebook account, or iPhone account. You’re able to log in to the Ling Web App. 
Once you are logged in, you will be able to carry on with your preferred language. From this screen, you’re able to see your streak, check your profile, settings, and leave us feedback.
You must sort the words provided into the correct order to get to the next game.
If you have some trouble completing this game, you can read more below:
In the Dialogue game, you need to fill-in-the-blanks of the dialogue with the correct word given at the bottom of the screen.
The game is simple, and you have all the answers at the bottom of the screen; you just fill in the blanks. You just need to fill in the words at the correct position. Take a look below, and we’ll walk you through it step by step.
On the screen, you can see I have already inserted one word; the word is no longer in the Word bank at the bottom of the screen and is now in the correct place in the game.
On this screen, you can see I have completed 99% of the game and only have one word left in my Word bank
Using the final word, the game is now completed. You can click ‘Continue’ and proceed to your next lesson.
Before proceeding, if you have made any mistakes in previous lessons in this unit, you will have the opportunity to either “Continue” onto your next lesson or “Correct your mistakes.”
The app will show you both your mistakes and what you got correct. For now, we will hit the continue button and proceed. 
Great, the lesson is now completed, and you can continue with the next unit.
Many users like to have their notifications activated so they can receive Daily Learning Reminders and Weekly Progress Reports, but others prefer not to be bothered when they’re not using the app.
Here’s how to turn notifications turn on/off:
If you have any questions or face any issues with the app, you can contact [email protected]. We’ll get back to you within 24 hours!
One of Ling’s best features is the Streak feature, which encourages users to complete their daily lessons to maintain their progress.
The Streak feature tracks the number of consecutive days a user has completed their daily lesson, motivating them to continue their language learning journey and avoid falling behind.
To check your streak is simple, follow the steps below:
Yes, one of Ling’s best new features is the “Streak Savor Feature.”
We all get busy and might not have time to complete a lesson that day. You can access your Streak Saver via your Streak icon. If you need a refresher on that, you can learn more about streaks in our FAQ entitled “What is a Streak?”
You can earn a Streak Saver for every 7-day Streak completed. You can save up two of these Streak Savers.
Using the calendar, you can see when you used a Streak Saver and when you are next due for a Streak Saver, keeping in mind that you complete 7 days of Ling without missing a day.
Language Learning Best Practices:
Ling currently offers 60+ languages. As Ling strives to give equal recognition to all languages, we work hard to provide comprehensive language content for major languages, like Spanish and Korean, to minor languages such as Estonian and Lao.
We are constantly updating the content in our language courses, as well as adding new languages, so be sure to check back often to see what has changed!
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